Description
An enlightening sorte at how peaceful accord can create compassionate connections with family, friends, and other acquaintances, this mondial bestseller uses stories, examples, and sample dialogues to provide solutions to accord problems both at résidence and in the workplace. Guidance is provided on identifying and articulating feelings and needs, expressing anger fully, and exploring the power of empathy in order to speak honestly without creating hostility, écart patterns of thinking that lead to anger and depression, and communicate compassionately. Included in the new edition is a chapter on conflict resolution and mediation.
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